Terms of service

TERMS OF SERVICE

Last updated: August 2025

Please read these Terms of Service carefully before using this website.

By accessing this website and/or purchasing products from us, you agree to be bound by the following terms and conditions. If you do not agree to these Terms of Service, you must not use this website.

Throughout the site, the terms “we”, “us”, and “our” refer to the business operating this website. The terms “customer”, “user”, and “you” refer to any person accessing or using this website.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason.

We may update, modify, suspend, or discontinue any part of the website, products, pricing, or services without prior notice.

We are not liable if information on this website is incomplete, inaccurate, or not current. Content is provided for general information purposes only.

AGE REQUIREMENT

By purchasing from this website, you confirm that you are at least 18 years of age.

We reserve the right to cancel any order where we reasonably believe the purchaser is under the age of 18.

PRODUCT DISCLAIMER

All products sold on this website are intended strictly for cosmetic purposes only.

We do not make medical claims, health claims, or guarantees regarding any products sold.

Results may vary from person to person depending on individual factors including skin type, usage, lifestyle, and consistency.

Customers purchase and use products entirely at their own discretion and responsibility.

We recommend discontinuing use immediately if irritation or adverse reactions occur.

By purchasing from this website, you acknowledge and accept full responsibility for the use of any products purchased.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, we shall not be held liable for:

• Misuse of products
• Adverse reactions or sensitivities
• Incorrect application or storage
• Individual dissatisfaction with results
• Indirect, incidental, or consequential damages arising from product use
• Delays or failures caused by third-party couriers or external circumstances

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product ordered.

ORDER ACCEPTANCE & CANCELLATIONS

All orders are subject to acceptance and availability.

We reserve the right to refuse, limit, or cancel any order at our discretion, including but not limited to cases involving suspected fraud, misuse, resale activity, policy abuse, or suspicious transactions.

Orders cannot be cancelled once processed or dispatched.

PRICING & PAYMENT

All prices displayed are in GBP (£) unless otherwise stated.

We reserve the right to modify pricing at any time without notice.

Payments must be authorised and completed before orders are processed or dispatched.

SHIPPING & DELIVERY

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for courier delays, customs delays, lost parcels marked as delivered, or delivery issues outside our control.

Customers are responsible for providing accurate shipping information at checkout.

For full shipping information, please refer to our Shipping Policy.

RETURNS & REFUNDS

Due to hygiene and cosmetic safety reasons, opened or used products cannot be returned or refunded.

Refunds or replacements are only offered in accordance with our Refund Policy.

For full details, please refer to our Refund Policy.

INTELLECTUAL PROPERTY

All website content including logos, branding, product images, graphics, text, and design elements remain the intellectual property of this business and may not be copied, reproduced, or used without written permission.

PROHIBITED USES

You may not use this website or products for:

• Any unlawful purpose
• Fraudulent activity
• Harassment or abuse
• Distribution of malicious software
• Attempting to interfere with website security or functionality
• Misrepresentation of our products or brand

We reserve the right to terminate access to our website or services for violations of these terms.

CHARGEBACKS & PAYMENT DISPUTES

By placing an order, customers agree to contact us directly to attempt resolution before initiating chargebacks or payment disputes.

Fraudulent chargebacks or abuse of payment disputes may be challenged with evidence including order confirmations, tracking information, communications, and delivery records.

PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of England and Wales.

CONTACT INFORMATION

For any questions regarding these Terms of Service, please contact:

solvera.tan@gmail.com