Shipping policy

SHIPPING POLICY

Last updated: August 2025

Thank you for shopping with us. Please read our shipping policy carefully before placing an order.

By placing an order through our website, you agree to the terms outlined below.

PROCESSING TIMES

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Orders placed after business hours, on weekends, or on holidays will be processed on the next working day.

During busy periods, promotions, flash sales, or holiday seasons, processing times may be slightly extended.

SHIPPING TIMES

Estimated delivery times are provided as guidelines only and are not guaranteed.

UK DELIVERY

• Standard Tracked Delivery: 2–5 business days

• Express Delivery (if selected): 1–2 business days

International delivery times may vary depending on destination and customs processing.

Please note that delays caused by postal services, customs, weather conditions, or courier issues are outside of our control.

TRACKING INFORMATION

Where available, tracking information will be sent to the email address provided at checkout once your order has been dispatched.

It is the customer’s responsibility to monitor tracking updates and ensure someone is available to receive the parcel where necessary.

INCORRECT SHIPPING DETAILS

Customers are fully responsible for ensuring all shipping information entered at checkout is accurate and complete.

We are not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete address information provided by the customer.

If a parcel is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply before the order can be resent.

LOST, DELAYED, OR STOLEN PARCELS

Once an order has been dispatched and handed to the courier, delivery responsibility transfers to the shipping provider.

We are not liable for:

• Courier delays

• Delivery exceptions

• Lost or stolen parcels marked as delivered

• Delays caused by customs or external factors outside our control

If your parcel appears delayed or lost, please contact the courier directly using your tracking information before contacting us.

We will assist where reasonably possible but cannot guarantee courier outcomes.

DAMAGED ORDERS

If your order arrives damaged, you must contact us within 48 hours of delivery.

Please include:

• Your order number

• Clear photographs of the packaging

• Clear photographs of the damaged item(s)

Failure to provide evidence within this timeframe may result in your claim being declined.

CUSTOMS & IMPORT FEES

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

We are not responsible for customs delays or charges incurred during international shipping.

ORDER CANCELLATIONS

Orders cannot be cancelled once they have been processed or dispatched.

Please ensure all order details are correct before completing your purchase.

CONTACT US

For any shipping-related enquiries, please contact:

solvera.tan@gmail.com

Please include your order number in all correspondence.